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FAQ

Who is StrassburgerMeats.com?
For five generations, Strassburger Meats has been dedicated to providing the highest quality Prime and Choice meats in the industry. Our steaks our freshly cut to order and hand trimmed to perfection. All our steaks are USDA inspected and naturally aged to ensure tenderness and delectable flavor.

How do I contact you?
The best way to contact us is to send us an email at info@strassburgermeats.com

Customer service emails are generally answered within 1 business day.

Can I get a catalog?
Our Website is our Catalog, which provide customers 24-hour access to our products.

What is your guarantee for your customers?
We pride ourselves on supplying the finest quality meat and superior customer service. Please read our satisfaction guarantee by clicking here.

Where can I buy your products?
StrassburgerMeats.com is a direct-to-consumer business only. You can only buy our products directly from us on this website. We do not use distributors or wholesalers.

When can I place an order? When are you "open"?
You can place an order at any time, any day of the week. Our online store is always open. To expedite your order be sure to place your order by 11am (ET). Deliveries are available Wednesday through Saturday. For more information on our shipping policies, click here.

How do I place an order online?
Select the product line you are interested in (such as USDA Prime Beef). Then select the cut you are looking for (such as Boneless Strip Steaks). Click the drop-down menu that says "Click here for pricing” and select the package you would like to buy. Enter a quantity if you'd like to buy more than one package, then click the "Add To My Order" button. Follow the on-screen instructions to either continue shopping or complete your order.
If you have any problems or questions about completing an online order, one of our customer service representatives would be happy to help you. You may contact customer service via email.

Can I order by mail?
We are not a traditional mail-order company and we do not accept orders by mail. We are an online business and we accept orders either online or by phone or fax.

Where do I find your pricing?
On each product page, there is pricing information next to each item.

Can I order now and select a delivery date in the future?
Absolutely. You may place an order at any time and select your delivery date at checkout. When you get to the Order Summary page, you will be given the opportunity to select your delivery date.

Delivery is available Wednesday through Saturday. Please note that we do have some delivery restrictions around certain holidays. For our shipping policies, click here. For current holiday ordering deadlines, see shipping.

How far in advance do I need to place my order?
The shipping calendar will inform you of available delivery dates, we do recommend that you place your order at least 7 days prior to your desired date.

For parties and events, we recommend that you schedule your delivery to arrive 1 to 2 days before the event. This allows for any unforeseeable delivery problems (such as severe weather). This is especially important to take into consideration during winter holidays, when weather is at is most unpredictable.

Our meat products are vacuum-sealed and will keep in your refrigerator for 5 to 7 days (if left in the original packaging). For more information on storing your StrassburgerMeats.com selections, see our guidelines in the Guide to Meat.

Are there any restrictions for holiday orders?
Because of heavy ordering volumes around various holidays, each holiday has different deadlines and restrictions. Check the shipping page for a current list of holiday ordering deadlines and holiday shipping dates.

What are your shipping methods?
All our meat products are shipped fresh via United Parcel Service.

How will my order be packed?
To ensure that your order arrives at its destination in perfect condition, it's shipped using Strassburger Meats exclusive Safe Shipping packaging. All meats are individually shrink-wrapped. The meats are packed in an attractive gift box and nestled in a reusable polystyrene container with enough Dry Ice and frozen gel packs to ensure safe delivery. Finally, the container is placed in a heavy-duty corrugated box for an additional layer of protection. It's the best way to ensure that every order is delivered in perfect condition.

• No deliveries Sunday through Tuesday

What days do you deliver?
We deliver Wednesdays through Saturdays. There is an additional $15 charge for Saturday deliveries. There are also shipping restrictions around certain holidays. Check our shipping policies page for a current list of holiday ordering deadlines and holiday shipping dates.

How do I track the shipment of an order?
When we ship your order, we send you an automatically generated email including your tracking number. Go to UPS.com to track the progress of your package.

If you do not receive an email containing your tracking number, it's possible that we don't have your correct email address in our system. You can ensure you get such emails by making sure your StrassburgerMeats.com account is up to date.

You can also contact us via email and a representative will be happy to look up your tracking number, inform you of your package's progress, and update your account information for you if you wish.

I won't be home when UPS delivers. Will they leave the package?
When you place your order you will be authorizing a signature waiver, so that UPS will always leave your Strassburger Meats package at your shipping address, even if someone is not home to sign for it. This ensures that UPS does not "hold" your perishable meat products. Our products are packed to withstand up to 72 hours of unrefrigerated shipping. For more information on this, see our FAQ on storing meat.

What information is stored in my StrassburgerMeats.com account?
We store your username and password, any shipping addresses you've used (in your address book), and your billing address information. Your account also contains your order history and indicates if you have any credit balance in your StrassburgerMeats.com account. We do not store your credit card information.

What is my username?
Your username is the login you selected when you registered for an account with us.

Can I retrieve a forgotten password?
Yes, as long as you remember your username (the email address you registered with us). Click on My Account, then click the link that says "I Forgot My Password." Enter your email address and your password will be emailed to you.

If you do not remember what email address you registered with us, or if you don't receive your password from us via email, please contact us. A representative will be happy to look up your account information for you.

Where does your prime beef come from?
Our USDA prime beef comes from the very finest corn-fed cattle the Midwest has to offer.

What is Berkshire Pork?
Legend has it that Oliver Cromwell discovered the Berkshire breed more than 300 years ago while his army was at winter’s quarters in Reading in the shire of Berks, England. From that time, the Berkshire breed has been revered for its outstanding quality, texture and flavor.

During the early 1800s, the breed was refined and has remained a pure breed since. In 1875, the American Berkshire Association (ABA) became the nation’s first swine registry and has maintained pedigree records ever since.

Berkshire swine were first brought to Japan as a gift from the British government in the 19th century. Also, known as Japanese black hog, the breed has thrived in Japan as Kurobuta pork, a name that is synonymous for a unique dining experience.

According to the ABA, Berkshire pork is well documented for its superior quality in tests conducted over the past decade. It scored the highest of all breeds in a study of sensory quality at the National Barrow Show in Austin, MN. Other studies, including those conducted by the Journal of Animal Science, Berkshire pork ranked tops in 19 of 22 quality measures.

Where does your pork come from?
Our pork is raised by small, Midwestern family farms, using all-natural production methods.

Where does your lamb come from?
Raised in open meadows of the Rocky Mountain high-country, Strassburger Meats All-Natural Lamb is free of subtherapeutic antibiotics and growth hormones. The lambs eat a 100% vegetarian diet throughout their lives—grass only for six to eight months and then a blend of unprocessed grains. Their feed never contains any artificial supplements, stimulants, or animal by-products.

Do you offer meat with no added Hormones or Antibiotics?
Yes, our promise is that our All Natural Premium Gold Angus Cattle are:

• Genetically verified to be of Angus heritage
• Source verified to ranch of origin and date of birth
• Never given artificial growth hormones or antibiotics – ever!
• Owned by Premium Gold Angus and fed only at our Premium Gold Angus feed yards, which are certified for humane treatment
• Fed 100% vegetarian diet (with no animal byproducts).

Are your meats hand-cut or mass-processed?
All our meats are hand-cut on the day we ship your order.

Can I request custom cuts?
The most frequent request we have for "custom cutting" is with regard to the thickness of the steak. We sell our meat by weight, and therefore, the thickness of the steak may vary based on such things as the size of the animal.

So if you are looking for a particular thickness of steak, we suggest you select your steak weights from our thickness chart. Please understand that the thicknesses on this chart are approximate.

We will try to accommodate other custom cutting requests as well as we can. The best way to see if your needs can be met is to discuss it with one of our customer service representatives. You may contact us via email.

What is Wet Aging?
Strassburger Meats are wet aged. Wet Aging occurs when meat and its own juices is vacuum packed in plastic and boxed for distribution. Because the plastic packaging does not allow loss of moisture, the meat may absorb more moisture which, results in an increase in juiciness and tenderness.

What are your most popular cuts of beef?
Everyone has his or her own favorites. However, our best-selling prime beef cuts include our Filet Mignon, New York Strip Steaks, and Boneless Rib Steaks.

I'm a first-time customer—what would you recommend?
That depends on your tastes. If you are looking for something tender and succulent, try our Filet Mignon. If you are looking for a classic steak-lover's steak, try our Boneless Strip Steaks. If you want something hearty, try our Boneless Rib Steaks or Bone-In Rib Steaks.

I'm looking for a specific steak. Why can't I find it on your site?
People across the country have different names for the same cut. If you're looking for a specific cut, but you can't find it under the name you're accustomed to, it's possible that we have it by another name. For example, Delmonico, Kansas City Strip, and New York Strip are all names for a Boneless Strip Steak.

If there's something in particular that you're looking for and can't find, email us and we will try to find an answer for you.

How should I cook a steak?
Strassburgermeats.com Recipies for Cooking the Perfect Steak are basic, fool-proof recipes for getting the perfect steak every time whether you are cooking indoors or out. free grilling brochure.

I had the meat shipped to my office. Will it be ok in the shipping box until I get home?
Yes. We ship next day air and our products are packed to withstand up to 48 hours of unrefrigerated shipping.

How long will the meat last in my fridge?
Your orders from strassburgermeats.com are packaged in vacuum-sealed material so it can be transported safely. Kept in this packaging, the meat will stay fresh in your refrigerator for 5 to 7 days.

How long will the meat last in my freezer?
Your order from strassburgermeats.com are packaged in vacuum-sealed material so it can be transported safely. The temperature in your freezer should be 0°F or below. Kept in this packaging and in this temperature range, beef will keep for 6 months. Lamb and veal should be used within 3 to 6 months. Pork should be used within 2 to 3 months.

Do you have recipes I can use?
Absolutely. Visit the recipes section of our Web site for recipes arranged by type and cut of meat. If you're looking for something in particular and can't find it, email us and we'll be happy to help.

My order is missing items. What should I do?
Email us and let us know; we will let you know what your options are for resolving the problem.

The items I ordered are not what I received. What should I do?
Email us and let us know; we will let you know what your options are for resolving the problem.

The vacuum-sealed packaging on my meat is damaged. What should I do?
As long as the meat is still cool to the touch, it is safe to consume, even if the meat's packaging has broken.

However, do not eat the meat under the following circumstances. If any of these occur, discard the meat and email us.

• The vacuum-sealed packaging is damaged AND a frozen gel pack is broken
• The vacuum-sealed packaging is damaged AND the entire package has sustained enough damage to expose the meat to the open air
• The vacuum-sealed packaging is damaged AND the meat is warm to the touch

My package arrived late. Is the meat safe to eat?
Our products are packed to withstand up to 72 hours of unrefrigerated shipping. Occasionally, a package might be delayed due to weather problems, etc. If your package arrives and it is cool to the touch when it arrives it is safe to eat.

Additionally, during severe weather or extraordinary circumstances, we have special arrangements with UPS to refrigerate our packages until they can be delivered. Therefore, during such circumstances, if your package is delayed, it is likely that it will still be all right to consume when it arrives. Just check to see if it is cool to the touch. If it is, then it is safe to eat.

If you are uncertain about how long your package has been in transit and whether or not it is safe to consume, contact customer service via our email. A representative will be happy to help you.

Why are my selections brown when I open the box? Is this normal?
Yes, brown coloration is normal on vacuum-sealed meat, which it has not been exposed to any oxygen during transit. Within 10 to 15 minutes of opening the vacuum-sealed packaging, the meat will "bloom," turning red as it is exposed to the oxygen in the air.

Can I change my shipping address?
It is not possible to make any changes of any kind to an order on the day it will ship. That is, orders scheduled for delivery the next day cannot be changed on the same day they are placed.

Where do I find my package tracking information?
When we ship your order, we send you an automatically generated email including your tracking number. Go to UPS.com to track the progress of your package.

If you do not receive an email containing your tracking number, it's possible that we don't have your correct email address in our system. You can ensure you get such emails by making sure your strassburgermeats.com account is up to date.

• GUIDE TO MEAT
• RECIPES

• FAQ
• GUARANTEE
• SHIPPING
• REFUNDS & RETURNS
• PRIVACY POLICY

STRASSBURGER MEATS   20 BROAD STREET  P.O. BOX 465  CARLSTADT, NJ 07072   PHONE (201) 842-8890  FAX (201) 842-8891  INFO@STRASSBURGERMEATS.COM